Digital Transformation for Nepal's Future
Empowering Nepali businesses with cutting-edge digital solutions. From web development to digital marketing, we help you thrive in the digital landscape.
Customer Support Portal
Manage tickets and track service status
Choose Your Support Channel
Select the support option that works best for your needs
Knowledge Base
Browse our help articles to find quick answers to common questions
Self-Service Tools
Quickly resolve common issues with our self-service options
Community Support
Connect with other users to share experiences and solutions
Join the conversation
Connect with experts and other users
Contact Information
Reach out to us through any of these channels
+977 01-4567890
9 AM - 6 PM, Sun-Fri
support@edigitalnepal.com
Response within 24 hours
Response time: < 5 minutes
Frequently Asked Questions
Quick answers to common questions about our support services
Our standard support hours are 9 AM to 6 PM NPT, Sunday through Friday. For premium customers, we offer 24/7 emergency support for critical issues.
For standard support tickets, we aim to respond within 4 business hours. Premium support customers receive responses within 1 hour. For live chat, the average wait time is less than 5 minutes during business hours.
Log in to your account, navigate to the Support section, and click on 'Create Ticket.' Fill in the required details about your issue, attach any relevant screenshots or files, and submit the form.
Yes, you can upgrade your support plan at any time from your account dashboard. Go to Settings > Support Plan and select the plan that best fits your needs.
The knowledge base is available to all users without login requirements. Simply click on the 'Knowledge Base' tab in the main navigation and use the search function or browse by category.
Need more help?
Our support team is ready to assist you with any questions or issues